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Terms of Service

Effective: November 9, 2026

These terms govern your use of the HugDeck app and this website. By creating an account or using the app you accept them. If you don't agree, please don't use HugDeck.

1. Who we are

HugDeck is operated by Camilo Buitrago, an individual (Colombian ID C.C. 1.024.526.498) domiciled in Pereira, Risaralda, Colombia ("HugDeck", "we"). Address for notices: Bosques de Santa Helena II, Pereira, Risaralda, Colombia. You can reach us at hola@hugdeck.com or +57 322 560 5639.

2. Who can use HugDeck

  • You must be 18 or older. The app asks for your date of birth to check this before you create or join a couple.
  • Accounts are personal: one person, one email. The information you give us must be true.
  • You're responsible for what happens on your account. You sign in with your email and a one-time code, so keep access to your email safe.

3. What HugDeck is

HugDeck is a game for couples. Each round, each of you builds a deck of ready-made "vouchers" (a hug, a movie night, an afternoon off) and plays them on the other, who can accept, postpone, say they can't, or fulfil them. Fulfilled cards are kept in a shared album.

  • Vouchers are a game. They are not contracts, have no monetary value, cannot be exchanged for money and don't bind anyone. Whether you fulfil them is up to the two of you; HugDeck is not responsible for it.
  • We design all card content. The app has no chat or posts; the only free text is your name and the short reason you give when you can't fulfil a card.
  • Cards you don't play expire at the end of each round. Game rules (deck size, daily limits, rounds) may change to improve the game.

4. Your partner

You join a couple with an invite code or link. Your partner sees your name, how many cards you have left (not which ones), the cards you play on them, their responses and your shared album. You can leave the couple in Settings → Leave the couple; your unplayed cards are lost and pending plays are cancelled.

5. Acceptable use

Don't use HugDeck to harass, threaten or pressure anyone; don't put offensive or illegal content in your name or in reasons; don't try to access other people's accounts or data, get around game or payment limits, automate the app, or copy, decompile or resell the service. We may suspend or close accounts that break these terms.

6. HugDeck Pro

  • HugDeck is free to use. HugDeck Pro is an optional yearly or monthly subscription bought in the app through the App Store (Apple) or Google Play (Google).
  • One plan, both of you go Pro: Pro is active for the current couple of the person who pays, for both members and on any platform, while the subscription is current. Pro follows the person who pays: if they leave the couple, Pro leaves with them and, if they form a new couple in HugDeck, it moves to that new couple.
  • The store shows the price, currency and taxes before you buy. The store charges your store account.
  • Auto-renewal: the subscription renews automatically at the end of each period for the same length unless you cancel it at least 24 hours before the current period ends. You can manage or cancel it in your store's subscription settings; deleting the app or your account does not cancel it.
  • Refunds are handled by Apple or Google under their policies; we can't issue them directly. This doesn't limit any rights you have under applicable consumer protection law (in Colombia, Law 1480 of 2011).
  • If we change the price, the store will notify you under its rules before your next renewal.

7. Intellectual property

The app, the cards, their texts and artwork, and the HugDeck name and logo belong to Camilo Buitrago or his licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app for personal, non-commercial purposes. Typefaces are used under the SIL Open Font License.

8. Availability and changes

We work to keep HugDeck running well, but the service is provided "as is" and may have interruptions, bugs or changes. We may change or stop offering features. If we change these terms in a significant way, we'll let you know in the app or on this site before the change applies.

9. Liability

To the extent the law allows, HugDeck is not liable for indirect damages, for what happens between members of a couple, or for failures of third parties (app stores, internet or notification providers). Nothing in these terms excludes liability that the law doesn't allow us to exclude or limits your rights as a consumer.

10. Ending your use

You can stop using HugDeck and delete your account at any time. We may close your account if you break these terms or if the law requires it.

11. Apple and Google

These terms are between you and Camilo Buitrago, not Apple or Google, who are not responsible for the app or its support. If you downloaded the app from the App Store, Apple's standard Licensed Application End User License Agreement also applies to anything these terms don't cover, and Apple and its subsidiaries may enforce these terms as third-party beneficiaries.

12. Governing law

These terms are governed by the laws of the Republic of Colombia. Any dispute will be resolved by the competent courts of Colombia, without prejudice to the rights the law of your country of residence gives you as a consumer.

13. Contact

Questions about these terms: hola@hugdeck.com. About your data: privacidad@hugdeck.com and the privacy policy.