Delete your HugDeck account
You can delete your account and your data at any time, in the app or by email. Deleting your account can't be undone.
In the app (fastest)
- Open HugDeck and sign in.
- Tap the gear icon to open Settings.
- Scroll to the bottom and tap Delete my account.
- Confirm with Yes, delete my account.
Your account is deleted right away and you are signed out.
By email
If you no longer have the app or can't sign in, write to privacidad@hugdeck.com from the email address you used for your account, with the subject "Delete my account". That's how we know the request is yours; if you write from another address, we'll ask you to confirm from the account's address. We'll reply once the account is deleted, within 15 business days at most.
Before you delete: your subscription
Deleting your account doesn't cancel HugDeck Pro. If you pay for a subscription, cancel it in your store so it doesn't renew:
- iPhone: Settings → your name → Subscriptions → HugDeck → Cancel Subscription.
- Android: Google Play → your profile → Payments & subscriptions → Subscriptions → HugDeck → Cancel.
Refunds are handled by Apple or Google.
What is deleted
- Your account and your email address: you can no longer sign in with it.
- Your profile: name, date of birth and language.
- The cards you vetoed and any notifications waiting to be sent to you.
- Invites you created stop working.
What happens to your partner
- You leave your couple, just like "Leave the couple", and your partner gets a notification. They can then invite someone else.
- Your unplayed cards expire and pending plays are cancelled. If a card was already marked as done and waiting for confirmation, it counts as fulfilled.
- Your partner keeps the history you shared (cards played, the album, reactions and reasons), but your name no longer appears: you remain only as an anonymous former member, with nothing that identifies you.
What is kept, and for how long
| What | Why | How long |
|---|---|---|
| History shared with your partner, without your name | It belongs to your partner too | As long as their couple exists in HugDeck |
| The couple's Pro purchase records (product, transaction ID, expiry, and your former user ID, which is no longer linked to your name or email) | Accounting and tax obligations, refunds and fraud | 10 years |
| Purchase history at RevenueCat and your device registration at OneSignal, tied to that random ID | Not deleted automatically today | Until you ask at privacidad@hugdeck.com; we delete them within the same 15 business days |
| Database backups | Recovery from failures | Expire automatically within 30 days |
| Technical logs (for example, IP addresses) | Security | Each provider's retention period |
Apple and Google keep their own purchase records under their policies.
Just want to leave the couple?
If you want to keep using HugDeck with someone else or later on, you don't need to delete your account: in Settings, tap Leave the couple.